Shipping Policy

Orders are processed Monday - Friday (excluding public holidays) from 7am - 3:30pm AEST and can take up to two business days to process before being shipped.

Tracking advice will be sent to your email once your order has dispatched.

In some cases, we may need to contact you before your order can be shipped. To ensure there is no delay, please respond to any email/phone call from our team.

Once a parcel is picked up from us by the courier, it is no longer our responsibility and the onus is between you and the courier service. If you choose to utilise 'authority to leave' and not express shipping, be aware that any stolen packages from your door step is not covered by us, and all resolutions will need to be taken up with the courier service. In most instances this is not covered, so please utilise express to ensure your parcel is taken to the nearest pick up/post office. 

DELIVERY TIMES

LOCATION	COST	TIME
Australia Standard - Authority to leave	$12	3-5 Business Days
Australia Express - Order before 2pm	$20	*Next Day Delivery
International Express	$45	2-3 Business Days

 

* Shipping time may vary according to Courier time frames and zones. These times do not include order processing time.

* Shipping times will vary dependant on your delivery location, it takes less time to delivery to Metro than to rural addresses, please make sure you factor these added times in when placing your order.

* Express orders placed weekdays before 2pm AEST will leave our warehouse on the same day. Orders placed outside of these times will leave the next business day. *Delivery time will then be based on Australia Post

INTERNATIONAL ORDERS

Please note that International orders (including New Zealand) may be subject to customs inspections and import duties and taxes unique to your country. 

TAXES & DUTIES

Please note taxes and duties may be charged for international orders.

All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.

If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.